Official Privacy Statement

Privacy Policy

At Johns Creek Appliance Repair GA, we respect your privacy. We operate on a straightforward, phone-first service model with zero email collection and no third-party marketing distribution.

Effective Date: January 1, 2025State of Georgia CompliantDirect Inquiries: 470-847-9076

Zero Email Policy

We never collect or demand email addresses. You will receive no newsletter spam or unsolicited marketing messages.

Phone-Only Dispatch

All communications are handled over the phone at 470-847-9076 for transparent, fast local appliance technician dispatch.

Encrypted Data

Form details (name, phone, zip, appliance symptom) are transmitted over SSL/TLS encryption solely for dispatch execution.

1. Information We Collect
Direct Input Only

We collect only the strictly necessary information required to schedule, dispatch, and execute residential and commercial appliance repair services across Johns Creek, GA and surrounding communities.

Key Policy Points

  • Contact details: Full Name and Primary Contact Phone Number.
  • Service location: Street Address and ZIP Code within our Georgia service area.
  • Appliance details: Brand, appliance type (e.g., refrigerator, washer, walk-in cooler), and description of the observed mechanical or electrical symptom.
  • Preferred dispatch date and emergency service indicators.
Notice: We do NOT ask for, store, or process consumer email addresses for dispatching services or transactional correspondence. All communications occur via direct phone call or SMS appointment confirmations.
2. How We Use Your Information
Service Dispatch

Your information is utilized solely for operational execution and customer care purposes.

Key Policy Points

  • Dispatching local diagnostic technicians to your home or commercial facility in Johns Creek, GA.
  • Contacting you by phone at 470-847-9076 for diagnostic clarifications, arrival estimates, and work approvals.
  • Ordering specific original equipment manufacturer (OEM) replacement parts for your appliance.
  • Maintaining internal service history and warranty records for completed repairs.
Notice: We never monetize, rent, distribute, or exchange customer records with commercial data brokers or non-affiliated third parties.
3. No Email Collection & No Marketing Spam
Anti-Spam Commitment

Our business operates on direct, transparent phone dispatch. We maintain a zero-tolerance policy against marketing spam.

Key Policy Points

  • No customer email addresses are collected through our service forms, diagnostic tools, or website inquiries.
  • We do not send promotional email campaigns, newsletters, or digital sales funnels.
  • No secondary marketing lists: your phone number is strictly reserved for the active repair appointment and direct follow-up.
Notice: You will never receive unsolicited marketing emails from Johns Creek Appliance Repair GA.
4. Data Security & Storage Safeguards
Encryption & Controls

We implement industry-standard physical, technical, and managerial safeguards to protect your service inquiries against unauthorized access or disclosure.

Key Policy Points

  • Secure Sockets Layer (SSL/TLS) encryption active across all website submissions and form dispatches.
  • Restricted technician access: only assigned local dispatchers and repair technicians handle your address and phone number.
  • Regular system reviews and secure deletion protocols for non-active inquiry logs.
Notice: While no electronic transmission over the internet is completely fail-safe, we employ rigorous standards to maintain data confidentiality.
5. Georgia Consumer Rights & Regulatory Compliance
State & Federal

We comply with Georgia state privacy standards, the Georgia Fair Business Practices Act, and applicable United States telecommunications regulations.

Key Policy Points

  • Right to Know: You may request details on what contact information we hold regarding past repairs at your location.
  • Right to Correction: You can correct any inaccurate contact or appliance record by calling our office.
  • Right to Deletion: You may request the deletion of historical service records, subject to state tax and warranty retention laws.
  • Non-Discrimination: We provide equal service pricing and quality regardless of any privacy rights exercised.
Notice: To exercise any consumer privacy request, call our local dispatch office directly at 470-847-9076.
6. Website Analytics & Technical Logs
Minimal Tracking

Our website utilizes essential technical cookies and anonymous server logs strictly for site stability, speed optimization, and navigation routing.

Key Policy Points

  • No third-party behavioral ad tracking pixels or cross-site profiling networks.
  • Server log data (IP address, browser type, timestamp) is aggregated anonymously for cybersecurity monitoring and load balancing.
  • You can configure your browser to reject cookies without affecting your ability to browse our appliance troubleshooting guides.
Notice: We do not sell personal browsing behavior to advertising networks.

Questions Regarding Your Privacy?

If you have inquiries concerning how your dispatch information is stored, or if you wish to request record modifications, call our dispatch center directly.

Johns Creek Appliance Repair GA • Johns Creek, GA and legitimate surrounding areas

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